Introduction
Thank you for choosing NEPManthan. We strive to provide our customers with products/services of the highest quality and your satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which refunds may be provided.
Eligibility for Refunds
We understand that circumstances may arise that warrant a refund. Refunds will be considered under the following circumstances:
- Product/Service Defects: If the product or service you received is defective or does not meet the specifications outlined on our website.
- Unsatisfactory Service: If you are dissatisfied with the service provided and can demonstrate that it did not meet the expected standards.
- Cancellation: If you cancel a subscription or service in accordance with our cancellation policy.
Refund Requests
To initiate a refund request, please contact our customer support team at contact@nepmanthan.in within 7 days of the purchase or service delivery date. In your request, provide detailed information regarding the reason for the refund and any supporting documentation.
Refund Process
Once your refund request is received, our team will review the information provided. We may contact you for additional details if necessary. The approval or rejection of your refund will be communicated to you via email.
If your refund is approved, it will be processed within 10 working days, and a credit will automatically be applied to your original method of payment.
Non-Refundable Items and Services
Certain items and services may not be eligible for refunds, including:
Downloadable digital products (e.g., software, e-books, e-learning material) once they have been accessed or downloaded.Services that have been fully performed or delivered.
Contact Us
If you have any questions about our Refund Policy, please contact us at contact@nepmanthan.in.
Changes to this Refund Policy
NEPManthan reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this page periodically to stay informed about our refund practices.
By making a purchase or using our services, you acknowledge that you have read and agree to the terms outlined in this Refund Policy.
